This is why I write it down

'the customer is always right'

This is the golden rule while working in the food industry, or even other industries such as retail but this golden rule makes any server want to rip his/her hair out in the middle of the rush. 

So there are some servers who don't write anything down and just remember everything. Literally everything. My friend served a party of 15 the other night with no notepad. I on the other hand need to write everything down, including water. Embarrassing I know but during the rush I get so stressed out I can't remember the last 2 minutes because my brain is in survival mode and my memory shuts down. It's a thing. Look it up if you don't believe it.

I'm getting sidetracked here..

So I was pretty busy and had a handful of needy/cranky tables. This always makes me feel weeded as I start over-trying to please my guests (because I can't deal with conflict). I had a woman (who I knew  wouldn't tip well) order a wrap with a side salad. I wrote it down and actually remember the conversation. The food comes out and she pipes up "I ordered fries with my wrap"

**Cue the eye roll that makes my eyeballs fall out.**

 I knew she didn't and I politely said "oh really? I was so sure you had a salad with it". The wrap comes with fries as a default so when someone orders it I say "would you like fries as the side?" and she flat out said no, she wanted a garden salad.

She said "why would I order salad with it when the meals came with unlimited salad"

** eye roll eye roll eye roll**

... maybe because your meal is the cheapest and doesn't include the all you can eat salad so you ate the unlimited salads from the others at your table even though that's not allowed.

She started getting worked up about it and I had other tables I needed to deal with so I decided that this was not worth pursuing.

But my god did it eat me up inside that I knew I was right and I let her get away with thinking I made the mistake. I brought out the side of fries and apologized. 

She tipped 8%.

xoxo

- A

I've got a guardian angel

Hi friends!


SO a couple of things. I will talk about my shift on Sunday first which was nuts.

So I started an hour earlier and we had an extra person on because my owner knew it would be chaotic due to an event going on at the high school near by. We got slammed but it went smoothly. UNTIL all of the other servers were cut and it was just me.

The way it works at the diner is once it gets quieter, the owner transfers the (cut) servers tables over to the next person and so on. My owner just cut everyone though even though 75% of the tables were other servers and I kept getting new tables. So I had to keep track of whose tables were whose because they still get their tips. I was so weeded. One server didn't even put a tables order in and left and I was so busy I couldn't get to them and find out that they were waiting over an hour for breakfast. My owner ended up finding out. She didn't blame me for anything though, she knew I was left with a huge mess.

I really don't know why we can't finish our tables when we are cut because this system is whack. I'm sure it helps to keep labour costs down and that's important in a small place like this but I think that there needs to be changes in regards to that.

In other news though, I was griping at how poor I am just in time for the holidays and my owner asked me if I could work both days of the weekend (which means she thinks I'm good). So I will be making double the money just in time for the holidays.


My parents told me yesterday that they want to take me on a cruise over my Christmas break so things are looking up for this poor little burnt out student.


Happy (early) holidays my friends,

xoxo

- A